At ruved, Inc., we stand behind our products and quality controls. If for any reason you are not satisfied with an ruved® product you purchased from ruved.com, or one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the ruved 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The guarantee is also limited to the original, end-user purchaser.
How To Claim The Guarantee
To submit a guarantee request, please contact us at (425) 637-1400 or customerservice@ruved.com and have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail your product, a proof of purchase, and your guarantee approval confirmation number to:
ruved, Inc.
2239 152nd Ave. NE,
Redmond, WA 98052
You must submit your guarantee request within 60 days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.
Guarantee Guidelines
ruved reserves the right to verify information, require a valid proof of purchase, and to deny guarantee requests in its discretion in cases of suspected fraud or if customer has abused the ruved 60-Day Satisfaction Guarantee.
If you have any questions regarding whether a seller is an authorized ruved seller, please contact us; we are happy to assist.